Refund and Return Policy

We thank our valued customers around the world for their patronage to our DPR De Puerto Rico store. We aim to ensure a satisfactory shopping experience for all our customers.

Dpr De Puerto Rico is a print-on-demand (POD) company, which means we produce our products individually, on demand. Due to this print-on-demand technique, we do not hold inventory, and each product is unique and produced only when an order is placed. Therefore, our products have an estimated shipping time of two and a half weeks or 18 business days.

It's important to note that, due to the nature of print-on-demand, once a product is in the production stage, we cannot manage returns or changes to the order. This includes cases where the customer has ordered an incorrect size, color, or simply changed their mind about the product. In these cases, DPR does not accept responsibility and will not offer refunds or returns.

However, in the case of defective products or manufacturing errors, DPR offers a free replacement or a refund if contacted within 30 days of product delivery. To request a replacement or refund, please contact our team by sending an email to customerservice.dprshop@gmail.com and attach a clear photo showing the issue.

At DPR De Puerto Rico, we strive to ensure customer satisfaction and are committed to resolving any issues that may arise during your shopping experience with us.

Thank you for choosing DPR for your online purchases! 🇵🇷